Train delayed, compensation paid

We know that your time is precious, so we guarantee an unrivalled punctuality rate of 88%. But, like you, we are not immune to the ups and downs of everyday life, so sometimes our trains might be delayed. Here are the types of compensation available and how to claim.

Compensation: the 30-Minute Guarantee

Did your train arrive at its destination over 30 minutes late on a TGV Lyria journey of at least 100 km? With the G30 guarantee you are entitled to a compensation.

You purchased your ticket at an SNCF point of sale

  • Between 30 mins and 1 hr: 25% of the ticket price in SNCF vouchers only 

  • Between 1 hr and 2 hrs: 25% of the ticket price in SNCF vouchers or via bank transfer 

  • 2 hrs or more: 50% of the ticket price in SNCF vouchers or via bank transfer 


👉 Request your compensation, within 90 days of your travel date, online via the G30 Guarantee form or send your request by mail using the dedicated form to one of the two postal addresses below:


  • Delay without additional fees


Service G30 SNCF Voyageurs  

CS 69150 

14949 CAEN Cedex 9 

 

  • Delay with additional fees


Service Relation Clients SNCF Voyageurs
62973 ARRAS Cedex 9


❗ The processing time will be extended by postal mail. Only send photocopies and keep the originals of wour documents and tickets safe.

If you did not purchase your ticket from SNCF, please send your request to your original point of sale.


❓ Didn't find the answer to your question ? No worries. For more information, check the dedicated SNCF page.

You purchased your ticket at an SBB point of sale

  • Between 30 mins and 2 hrs: 25% of the ticket price via IBAN. If you do not have a bank account in Switzerland via credit card.
  • 2 hrs or more: 50% of the ticket price via IBAN. If you do not have a bank account in Switzerland via credit card.

👉 Claim your compensation online via SBB Compensation for delays.